Refunds will be issued only under the following circumstances:
If you receive a product that is damaged, spoiled, or does not meet our quality standards, you may request a refund. Please provide photographic evidence of the issue to expedite the refund process.
In the event of non-delivery or significant delays beyond the estimated timeline due to unforeseen circumstances or logistics challenges, you may request a refund.
If there is an error in your order, such as receiving the wrong item or an incorrect quantity, you may request a refund or replacement.
To initiate a refund request, please contact our customer support team with your order details and the reason for the refund. Each request will be assessed on a case-by-case basis
Refunds will be processed within 5-7 working days from the date of approval. The refunded amount will be credited back to the original payment method used for the purchase.
Our shipping timelines vary depending on factors such as distance, availability of delivery partners, and logistical constraints. While we aim to deliver your orders promptly, please note the following guidelines:
We aim to process and dispatch orders within 30 minutes of order placement, subject to product availability and logistical considerations.
Delivery times may vary based on the distance from our fulfillment center, availability of delivery partners, and other external factors. While we strive to deliver orders promptly, please expect delivery within a maximum of 90 minutes from the time of order placement.
Please note that these timelines are estimates and may be subject to change based on unforeseen circumstances. We appreciate your patience and understanding.
For any inquiries or assistance regarding shipping, please contact our customer support team at operations@desichhorra.com.